Within our practice we use both an internal and an external complaints procedure.

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Internal Complaints Procedure
Do you have a complaint? We appreciate you discussing it with us . We always try to find a solution together. You can submit your complaint here. You will receive a response within six weeks.

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External Complaints Procedure
If your complaint remains unresolved or you would like independent advice, please contact an independent complaints officer. Everything you discuss with them is confidential. More information can be found on the SKGE website (Foundation for Complaints and Disputes in Primary Care).

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Dispute Resolution Body for General Practitioner Care
If you cannot reach an agreement with your GP and the complaints officer, you can request a binding decision from the General Practitioner Care Disputes Authority.

 

This independent committee consists of a chairperson (lawyer), members representing patients and general practitioners, and is supported by an administrative secretary (lawyer).